Customer service contact information
On this page, you will find our customer service contact details.
Customer service for households
Customer service
09 617 8080
Weekdays from 9 a.m. to 5 p.m.
Matters related to customer relationships, contracts and billing and any changes associated with these.
24/7 phone line for movers
24/7 phone line for getting electricity connected, only Helsinki
Billing advice
09 617 8040
Weekdays from 9 a.m. to 5 p.m.
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.
Advice on Helen’s public electric vehicle charging stations and charging stations' failure situations
09 617 8035
Mon–Fri 24/7
Customer service channels for housing company customers
Yritys Helen online service
See invoices, contracts and monitor housing company’s energy use
Call
Customer service
09 617 8050
Weekdays 8–16
Billing advice
09 617 8040
Weekdays 9-17
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.